Skehana, Templemore, Co. Tipperary 
At Orion Digital Services Ltd we endeavor to provide the utmost in quality service to our customers. Unfortunately at times services can be disrupted and issues can arise. When this happens it is vital that our customers contact us to enable us to rectify any issues they may have. We aim to resolve any issues as quickly and as efficiently as possible.
How to contact us:
By telephone – You can contact us by telephone on (0504) 60035 or (086) 7917213 and speak to one of our customer service members. They will take your name, account details and the details of your query or complaint. They will then discuss with you any potential reasons for your problems or try and find a resolution for you. If they are unable to assist you during your first point of contact with us then
By email – you can send an email, including your name and account details, to mjr@orcs.ie or accounts@orcs.ie and your query will be passed on the relevant department and they will aim to resolve your query for you.
By post – you can send your query in writing to us also at:
Orion Digital Services Ltd.
Skehana,
Killea,
Templemore,
Co. Tipperary
E41 XT85
Via Social media – you can also contact us through our Facebook page Orion Digital Services
Resolution time:
We aim to have your query resolved within 10 working days, depending on query or complaint sometimes technical queries can be resolved via telephone calls with our engineers.
Escalation procedure:
If you are not satisfied with the outcome of your query and feel it was not resolved to your satisfaction you can request that it is passed to the manager. The manager will then discuss your query with you and try to reach a satisfactory resolution for you. If you feel we have then not resolved your query or complaint within a reasonable time frame or to a standard that is not satisfactory to you then you can escalate your complaint to ComReg and they will investigate your query or complaint further.
Refunds:
Refunds are issued on an individual basis, where a refund is due it will be issued to you by cheque. This will usually take up to 10 working days.
Disconnection Policy:
Your invoice must be paid by the date it becomes due. If your invoice remains unpaid then we will contact you by telephone or email and forward you a copy of the outstanding balance. If after the period stated on your bill has lapsed then we will have no alternative but to disconnect your broadband service until payment is received.
Statutory Bodies Information:
You can seek independent advice from any of the following if you are not satisfied with our resolution to your complaint or query:
Commission for Communications Regulation (“ComReg”)
ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications and broadcasting transmission) and the postal sector in Ireland.
Consumer Line: (01) 8049668
Address: 1 Dockland Central, Guild Street, Dublin 1, D01 E4X0
Website: www.comreg.ie
Advertising Standards Authority of Ireland (ASAI)
The ASAI is an independent self-regulatory body set up to ensure highest standards of marketing communications by commercial bodies in Ireland.
Tel: (01) 613 7040
Address: Ferry House, 48 Lower Mount Street, Dublin 2.
Website: www.asai.ie
The Competition and Consumer Protection Commission (the “CCPC”)
The CCPC is the statutory body responsible for enforcing consumer protection and competition law in Ireland.
Consumer Helpline: 1890 432 432 or 01 402 5555
Address: Bloom House, PO Box 12585, Railway Street, Dublin 1.
Website: www.ccpc.ie
Data Protection Commissioner (“DPC”)
The DPC is responsible for upholding the rights of individuals as set out in the Data Protection Acts 1988 and 2003 and enforcing the obligations upon data controllers.
Tel: 1890 252 231
Address: Canal House, Station Road, Portarlington, Co. Laois.
Website: www.dataprotection.ie
Small Claims Court
To contact the Small Claims Court, see your telephone directory under Courts Service for your local office or visit the following website for further information. Website: www.courts.ie
